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CD-Rom Problem
 Moderated by: Saida.M, safetyblitz, Raven, Miss Brighter Days, LadyDay, Kunjufu, Kibibi, Happiness, Dillinger, Breadfruit, Backatya  

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Saida.M
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 Posted: Thursday August 26th, 2004 18:22

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I have an internal cd-rom on my old Windows 98 PC., but it does not work! I thought buying an external cd-rw would help, but it wants me to install the device using the cd it came with first! How?

Is there any way out of this?confused3

Help!



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 Posted: Thursday August 26th, 2004 19:54

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If the computer can connect to the internet, try going to the manufacturers site and downloading the drivers. Or if they will fit, download them on another computer and put them on a floppy disk.



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 Posted: Thursday August 26th, 2004 20:21

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Thanks Nick for your reply:), but no it does not connect to the internet. Will eventually try to get a router, because that helps right, connect two pc's?

offtopic.gifBut does anyone know the right equipment needed to network two or more PC's? 

Anyway, in the meantime I tried downloading loads of stuff on another pc, but most of them won't fit onto a floppy disks.

Do you or anyone know of a dedicated site for floppies?



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 Posted: Thursday August 26th, 2004 20:30

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Yeah if you have broadband you can by a router to share the connection. Most routers now have a 4 port switch built in (fancy word for a box which connects pc's together). So check that it has a few ports on the back to save an extra purchase.

Heres a really cheap one, don't know how good it is, but it got quite good reviews for the price:-

http://www.ebuyer.com/customer/products/index.html?rb=1453520315&action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=52897

Thats for ADSL, the only other type of broadband is through cable company's.

Aside from that you will only need cables, and possibly network cards if the pc's don't have them built in.

What model of CDRW did you buy? I will see if I can find some drivers for you that will fit on a floppy.

Last edited on Thursday August 26th, 2004 20:30 by Nick



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 Posted: Thursday August 26th, 2004 20:55

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Nick wrote: Yeah if you have broadband you can by a router to share the connection. Most routers now have a 4 port switch built in (fancy word for a box which connects pc's together). So check that it has a few ports on the back to save an extra purchase.

Heres a really cheap one, don't know how good it is, but it got quite good reviews for the price:-

http://www.ebuyer.com/customer/products/index.html?rb=1453520315&action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=52897

Thats for ADSL, the only other type of broadband is through cable company's.

Aside from that you will only need cables, and possibly network cards if the pc's don't have them built in.

What model of CDRW did you buy? I will see if I can find some drivers for you that will fit on a floppy.



blktype Thanks nick - already did a search but to no avail - the problem i think is to do with the internal cd-rom - put it this way - i installed the new cd-rw on to the internet connected pc and everything seem fine there. The internal cd-rom is mitisubi (sp).

Even now i'm not even sure if it is a driver probem, (except of course i know it does not work!) - could the problem be deeper?

*Thanks for the info. on how to set up a network*.



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 Posted: Thursday August 26th, 2004 21:02

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I am guessing the other pc you tried it on is a windows 2000 or XP machine. these support much more hardware natively than windows 98. Specifically external disk/CD drives.

Sorry when I meant the make of the drive, I meant the new one. Usually you will find that the actual drivers for just the drive are very small and can fit on 1 or 2 floppy disk's. Its normally the bloated software package to fiddle with your holiday snaps and put them on a CD to send to gran that means it needs a CD to install.

If you can say like its a "Sony 423 blah blah" or whatever, I might be able to find a link with a driver that will fit on a floppy.

When you plug it into the windows 98 machine, does it come up asking to install device and a location for where to find drivers. If it gets this far, its pretty sure to work once the correct drivers are loaded.



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 Posted: Friday August 27th, 2004 09:19

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blktype The make of the new drive is: Iomega CD-RW 52x/DVD-Rom plus 7 in 1 Card Reader, that is what it says on the box!

blktype As for what message comes up, well I open up control panel, click on add new hardware, it goes through a process and then says:

'Is the device you want to install listed below?'

I see a list about the old internal cd-rom, but nothing about the new device. I click on an item, then it says:

'This device is already installed, but it has a problem. To view properties for the device and to see the problem and proposed solution click finish.'

I click finish, then I get information still about the old internal cd-rom. Under the general tab. It says:

'This device is either not present, not working properly or does not have all the drivers installed (Code 10)'

It seems as though the old pc, does not even acknowledge the cdrw! That's why I am assuming the problem is with the cd-rom. Or is it the PC itself?

Last edited on Friday August 27th, 2004 09:40 by Saida.M



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 Posted: Friday August 27th, 2004 20:33

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Ok I had a look while I was at work. I would have replied earlier but I can't log in at work.

Basically I looked on Iomega's website and found out that the drive needs drivers for windows 98 and "might" not be detected without them. However even though it said this, there was nowhere I could find which had any drivers for download. The only ones I could find for windows 98 was just a USB patch. Maybe this is what is needed, I'm not sure. But at 14 meg no way is that fitting on a floppy.

So the only thing I can think of now is to try and get the old drive working. For internal drives you don't need drivers so thats not the problem. The only possible solution I can see, would be to start up in safe mode (hold shift F5 when "starting windows 98" pops up). Then go into control panel->system->device manager. And see if any CD-Roms are listed, if they are, delete them all and restart. This might work, i'm not sure.

Failing that I can think of only one more thing, but that is rather complex, so give that a go first.

Nick



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 Posted: Friday August 27th, 2004 22:38

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Thanks nick but, erm, before I do, would that not ruin any hope of getting the cd-rom to work again - if I was to delete all?confused3

Last edited on Friday August 27th, 2004 22:39 by Saida.M



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 Posted: Saturday August 28th, 2004 09:45

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No, don't worry. Normally CDROM's just pop up in there when you install them without having to do anything.

I assume that the actual drive has power and you can eject the tray, and if it has audio buttons on the front, you can play a CD? As if it won't do this then its definitly a hardware problem.



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 Posted: Saturday August 28th, 2004 10:09

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Nick wrote: No, don't worry. Normally CDROM's just pop up in there when you install them without having to do anything.

OK

I assume that the actual drive has power and you can eject the tray, and if it has audio buttons on the front, you can play a CD? As if it won't do this then its definitly a hardware problem.


 

Yes it does have power - I can eject the tray; no it does not have audio buttons on the front. It has no speakers attached to it because at the time when it was brought from upstairs to downstairs, (somebody!) couldn't be bothered to put them back on! ;)

Anyway, I did do what you suggested, (just trusted you! lol!:D), but it still does not work! :(

BTW What did you mean by, 'you can play a CD?, because if you mean does anything happens when I put in a cd, then no is the answer, which was my original problem remember, the cd-rom does not work, hence was the need for the new cdrw. 
 

Last edited on Saturday August 28th, 2004 10:18 by Saida.M



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 Posted: Saturday August 28th, 2004 10:53

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Hmm. Ok the last thing I can think to try isn't the best way of doing things, but if the drive is still in a good working order, then it will make the drive show up. What it does, is to load up really old DOS drivers before windows starts. So that windows just see's it as a normal disk drive and doesn't have to worry about drivers itself.

Its up to you if you want to do this. First download this file into a empty folder somewhere.

ftp://ftp.mitsumi.com/pub/drivers/ide158.exe (This is a generic driver)

Then find where you saved it and run it. It will quickly unpack a few files, refresh if you don't see them pop up. There will be one file called "SetupD" Run this.

You will get a menu, select English (well duh!). Then move the menu down to begin installation. Press enter. Accept the default path displayed.

Now when it asks for the location of the mscdex file, enter this "c:\windows\command" without the quotes.

I haven't got a windows 98 machine to test whats happens after this, but it should just finish the install. If not, just accept the defaults to any question asked. Once it has finished, restart the computer and hopefully you should see your CD-ROM.

Let me know how you get on.



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 Posted: Saturday August 28th, 2004 11:24

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Nick wrote: Hmm. Ok the last thing I can think to try isn't the best way of doing things, but if the drive is still in a good working order, then it will make the drive show up. What it does, is to load up really old DOS drivers before windows starts. So that windows just see's it as a normal disk drive and doesn't have to worry about drivers itself.

Its up to you if you want to do this. First download this file into a empty folder somewhere.

ftp://ftp.mitsumi.com/pub/drivers/ide158.exe (This is a generic driver)

Then find where you saved it and run it. It will quickly unpack a few files, refresh if you don't see them pop up. There will be one file called "SetupD" Run this.

You will get a menu, select English (well duh!). Then move the menu down to begin installation. Press enter. Accept the default path displayed.

Now when it asks for the location of the mscdex file, enter this "c:windowscommand" without the quotes.

I haven't got a windows 98 machine to test whats happens after this, but it should just finish the install. If not, just accept the defaults to any question asked. Once it has finished, restart the computer and hopefully you should see your CD-ROM.

Let me know how you get on.


Thanks nickbanana.gif for being the ONLY one who tried to help!

Do you think that if I get a router to allow the old pc access to the internet, I may could get something that can help? What about buying a new tower? I don't know much about how to do that, so that may a future question.

I'll give your last advice some thought, then I'll give you the verdict. Thanks again!


 



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 Posted: Saturday August 28th, 2004 12:09

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No problem. If you get a router, both pc's should be able to access the net at the same time. What broadband connection do you have?

The new pc, is almost definitly going to have a network port on it. You might need to check the older machine though. They look like this:-



Well not exactlly like that, just the hole part of it.

It might be with the USB ports or if the machine is a bit older it might be down the bottom somewhere or it might not have one at all.

 

When you say buy a new tower, do you mean a case, or a case with everything inside already?



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 Posted: Saturday August 28th, 2004 13:56

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Could not reply earlier - server couldn't be found.

Anyway...

blktype Do you mean an ethernet connection/port - no I haven't got that on my old pc - don't tell me its necessary!? What about a wireless connection? My connection is not asdl, if that is what you meant.

Yeah, I meant a case with everything in it. There is no way I'm going inside a PC case!:shock:

 



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 Posted: Saturday August 28th, 2004 14:21

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Yeah thats it a ethernet port. Sorry to give you the dumbed down version, I never know what language to speak in (techy or not techy) when I am trying to help somebody.

Um, yeah it is necessary. The problem is that with wireless or even just a network adapter, you will need to install drivers, which will come on a CD. If you had a port already there it would have been working already.

This makes the whole situation without a CD drive very hard.

What broadband do you have? Cable by NTL or Blueyonder?

 

About the new tower. Yeah it will work, but do you need to. Minus a CD drive you have a perfectly good computer. It seems a waste to buy a whole new machine for the sake of a £5 CD drive.



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 Posted: Saturday August 28th, 2004 14:39

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Nick wrote: Yeah thats it a ethernet port. Sorry to give you the dumbed down version, I never know what language to speak in (techy or not techy) when I am trying to help somebody. I'm not techy, but I have picked up a few things through reading loads of computer mags!

Um, yeah it is necessary. The problem is that with wireless or even just a network adapter, you will need to install drivers, which will come on a CD. If you had a port already there it would have been working already.

This makes the whole situation without a CD drive very hard.


So are you saying that even if the new  have one, as long as the old have not,  I'll still be up the creek with no paddle!!!??? blkcry

Is there absolutely no cd-rom/rw/dvd-rom/rw that I could buy that does NOT need a cd to install it?:shock:

What broadband do you have? Cable by NTL or Blueyonder? 


NTL

 

About the new tower. Yeah it will work, but do you need to. Minus a CD drive you have a perfectly good computer. It seems a waste to buy a whole new machine for the sake of a £5 CD drive.


Ridiculous isn't it, but  even if I was techy minded there is no way I can get into my PC, because it appears to be one mould - that is there is no screws anywhere. When I first brought it, soon after, I rang where I got it from, if I could, (I wanted to know out of curiosity), and they told me no! :(

 Just to add to my misery the company who made it is now completely defunct! blkcry

Could I buy a tower that is not of the same make?

Last edited on Saturday August 28th, 2004 14:41 by Saida.M



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 Posted: Saturday August 28th, 2004 14:53

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Hey, in my books you know what an ethernet port is, that makes you a techy. Some people at that I have to deal with at work, don't even know where the My Computer icon is!!!

Yep, the router wireless or not, needs to communicate with each computer, if your old one doesn't have a way of doing this by default then you got problems. Although quite a few network cards have drivers on a floppy disk still. However this would mean taking the side off of your computer. Which you say you can't do. I'm not 100% certain (but 99.9%) but I think what they told you is rubbish. I have never seen a case that doesn't come apart and if it didn't how would they get the bits in their first???

I suspect that its probably a case (excuse the pun!) that if you can't see them round the back, that the front or something pulls off to reveal the screws.

If you still want to buy a new tower, any make will do. Keyboard, mouse, screen and printer will all have the same connections. But please don't waste your money, is there anybody you know, who knows how to take it apart, install a network adpater and get the whole thing working. Or even find a small computer shop and get them to do it. They will overcharge you but hey still cheaper than a whole new unit.

Or if you feel up to it, take the side off and install it yourself. Its not as hard as you think. But first you need the CD drive.



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 Posted: Saturday August 28th, 2004 15:55

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Nick wrote: Hey, in my books you know what an ethernet port is, that makes you a techy. Some people at that I have to deal with at work, don't even know where the My Computer icon is!!!


That's bad!


Yep, the router wireless or not, needs to communicate with each computer, if your old one doesn't have a way of doing this by default then you got problems. Although quite a few network cards have drivers on a floppy disk still. However this would mean taking the side off of your computer. Which you say you can't do. I'm not 100% certain (but 99.9%) but I think what they told you is rubbish. I have never seen a case that doesn't come apart and if it didn't how would they get the bits in their first???

True

I suspect that its probably a case (excuse the pun!) that if you can't see them round the back, that the front or something pulls off to reveal the screws.

Now that you've mentioned it, I see a few screws at the top at the back of the computer.

If you still want to buy a new tower, any make will do. Keyboard, mouse, screen and printer will all have the same connections. But please don't waste your money, is there anybody you know, who knows how to take it apart, install a network adpater and get the whole thing working.

Are you kidding! I thought I was dumb. The people around me reckon they're dumber!

Or even find a small computer shop and get them to do it. They will overcharge you but hey still cheaper than a whole new unit.

Looks like my only hope!

Or if you feel up to it, take the side off and install it yourself. Its not as hard as you think. But first you need the CD drive.

I could try this, again will any internal drive do?

If only I came to you sooner. I seem to be making a lot of expensive mistakes! Somebody might start to think I'm rich!



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 Posted: Saturday August 28th, 2004 16:27

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If those 4 screws at the top are all at the top in a rectangle shape (roughly 10x20cm). I am guessing that they are holding the power supply. You do not want to undo these screws. This can be very destructive. What simply happens is that gravity takes over and the power supply drops to the bottom of the case, taking a few expensive things on the way to the bottom. Like you say, that would have been another expensive mistake.

If you want to try a new drive, you can. But its unusual for a drive not to break in this fashion. I was actually refering to the network card, thats even simplier to install.

Did you ever try that last possible solution I gave you? Thats the only thing I can think of which will get it working. Any other method requires either needing files off the internet or needing many complex steps, which I won't be able to reproduce my end to guide you.



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 Posted: Saturday August 28th, 2004 19:40

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Nick wrote: If those 4 screws at the top are all at the top in a rectangle shape (roughly 10x20cm). I am guessing that they are holding the power supply. You do not want to undo these screws. This can be very destructive. What simply happens is that gravity takes over and the power supply drops to the bottom of the case, taking a few expensive things on the way to the bottom. Like you say, that would have been another expensive mistake.

Oh my God! - you see there is so much 'hidden' stuff that the lay person does not seem to get to know about so easily, yet these are the very things that are crucial to computing! Why don't they ever print what you NEED to know!!????

And yes they are in a rectangle shape as you described. AAAAGGGHHH! *Pulls hair out*.

If you want to try a new drive, you can. But its unusual for a drive not to break in this fashion. I was actually refering to the network card, thats even simplier to install.


Oh right. No I thought you did mean a new drive. I've heard of a network card, but not really sure what it is about. Could you tell me exactly what it is, what it does, how much it is and where I can get it from? And please explain in abc terms how exactly 'easy' is it to install? I say it like that because all the stuff I have brought so far, I've read were described as'easy', but like I said they miss out crucial information!

Did you ever try that last possible solution I gave you? Thats the only thing I can think of which will get it working. Any other method requires either needing files off the internet or needing many complex steps, which I won't be able to reproduce my end to guide you.


I haven't yet given it a try. I'm still wondering if I am going to make another mistake. I have not got a good track record so far! LOL!

Last edited on Saturday August 28th, 2004 21:02 by Saida.M



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 Posted: Saturday August 28th, 2004 23:22

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Ok a network card... Something like this:-

http://www.ebuyer.com/customer/products/index.html?rb=1487278460&action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=63323

Also called ethernet card, Lan adapter or maybe even a NIC (Network Interface Card)

How easy is it to install? Well it depends on your confidence. It would take me 10-20 secs to do it.  Here's a small guide I have just written, using some handy photos found on the net.

EDIT: Make sure its switched off first!!! Had a frightning experience over the phone one time with somebody.

Once you have the side of your case off. You will see a small group of these slots:-



These white slots are called PCI slots. This is where the network card will plug into.

In the next picture:-



You will see that a "blanking plate" is being removed, these are either screwed down at the top, or twisted and snapped out, if you have a cheap case. Watch your fingers though, some sharp edges.

Now heres the only point I will stress. Its common practice to try and keep a area of bare skin touching the case to discharge any static in you. Personally I never do this and have never damaged anything, or seen anybody else ever damage it. However I will recommend you do this, just incase.

Once you have a spare slot, push the card into the slot:-

And then screw it in. If the blanking plate did not have a screw, then you might need to borrow one from one of the ones used to hold the case on.

Now put the case back together and see what happens when you start it up.

 

However, you may just be able to buy a USB network adapter if you can get the CD drive working, but a network card is a much better solution.

Last edited on Saturday August 28th, 2004 23:25 by Nick



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