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Menzer
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Posted: Wednesday December 24th, 2003 09:18 |
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How many of you buy and support the black business and if the service is good would turn around and fling the owner an extra change? I have notice that White people are more likley to give a tip for serives rendered than that of black of even asian buyers. I have notice that white people are more likle to be loyal as customers than black or asian... I have notice that black people are quick to slander black business's as oppose to white owned business's and are still not prepared to pay the going rate.... What is that all about..
Last edited on Wednesday December 24th, 2003 09:19 by Menzer
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Saida.M
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Posted: Wednesday December 24th, 2003 20:25 |
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Menzer, I for one try to do what I can for black businesses - give my support etc. Yes there is always this rush of negativity when a black business is set up by black people and then if the businesses were to stay around for longer then what the negative people antcipated they would be the same ones who would complain that they are not doing enough for black people!!!!
However there had been times i have made the deliberate choice to go into a black business for example as opposed to a white one, and the vibes I get are so so so so bad that i would NEVER want to go there again!!!! The would not acknowledge you as you come into the shop, they would not even talk to you and one has to press hard to get even an answer to a perfectly legitamate question. It gets to a point where you wonder why they set up a business in the first place!
Do you know how much i would love to be able to say that most black businesss are well run and cater for the customer in a professional fashion? But all i see the COMPLETE opposite of that. EVEN BLACKNET DID NOT START OFF WELL IN MY OPINION!
Why can't black businesses get ther act together BEFORE starting up??!!!!!
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CashMoney
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Posted: Monday December 29th, 2003 01:16 |
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Last edited on Sunday March 20th, 2005 02:52 by CashMoney
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MrBanks
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Posted: Thursday January 8th, 2004 05:08 |
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Menzer:
How many of you buy and support the black business and if the service is good would turn around and fling the owner an extra change? I have notice that White people are more likley to give a tip for serives rendered than that of black of even asian buyers. I have notice that white people are more likle to be loyal as customers than black or asian... I have notice that black people are quick to slander black business's as oppose to white owned business's and are still not prepared to pay the going rate.... What is that all about..
I try my best to support black business because they're usually the only people who can cook the food I like and cut my hair properly.
But I don't wanna walk into a place with my man chilling on the phone with his hand on his crotch grinning and talking to his lady while keeping me waiting. Or the 2 homegirls laying on the counter laughing and having a conversation among themselves while tall-ass me is standing right next to them not even being acknowledged.
The problem isn't always the QUALITY of the service so much as it's the attitude that they give that is poor.
Athaba:
However there had been times i have made the deliberate choice to go into a black business for example as opposed to a white one, and the vibes I get are so so so so bad that i would NEVER want to go there again!!!! The would not acknowledge you as you come into the shop, they would not even talk to you and one has to press hard to get even an answer to a perfectly legitamate question. It gets to a point where you wonder why they set up a business in the first place!
I've noticed this myself in most black businesses.
When I walked into establishments and whites would run up to me asking "Can I help you"..it was annoying at first, now I come to expect and look forward to it but get let down when I walk into most black businesses.
I can alway tell who the owner is because THEY'RE usually the only ones acting in a somewhat eager and professional way. Most of the rest just don't care.
Cash:
You're right.
That's just a lot of black people period because regardless of who owns the business...a lot of black employees will have a lax attitude towards their work and customers unless proper management is standing directly over them to oversee them and make sure they're doing their jobs.
Like you go into a typical fast food resturant and the kid at the counter just stands there looking at you without first greeting you or asking for your order.
Everybody:
You know what another problem is?
Where as white people usually hire the most qualified for employment to work in their businesses. Black folks usually hire their friends and relatives REGARDLESS of experience and temperment and they feel they can talk to the customer any ole way and do what they want because there job is pretty secure.
They hire the most unqualified unprofessional people and wonder why the business fails.
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Finethings
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Posted: Saturday March 19th, 2005 15:48 |
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Hi All,
Just logged on to this site.
I am saddened to read that black businness' are still suffering from such a poor image within the community due, in my opinion to poor customer relations.
I own and run a very well regarded Jewellry business retailing, making and designing fine jewellry in gold and sliver from a high street location.
My customers are very important to me and because of excellent customer relations return again and again.
I would however love to see more brother and sisters, through my door, so that they can experience my brand of customer relations. I and other black businness' need the support of our community for continued growth.
Please do not be put off by a minority, who seemingly take for granted the support of thier community.
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BeaLady
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Posted: Saturday March 19th, 2005 16:10 |
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I make a point of supporting black businesses. I will even pay more and if the customer service isn't the best I will still patronize the business.
I have been in white establishments where I've been followed around in the store and have the salespeople assume that I can't afford a particular item base on the color of my skin. Many people will have similar experiences and still patronize these establishments but will talk bad and stop supporting a black establishment because of lesser infractions.
Many of the minority businesses don't do better because they don't know better. I try to become a regular at some black businesses and will make a point to get the know the owners and sales people. By establishing these relationships it gives me the opportunity to freely express concerns I may have about their business. Many times we will complain and tell everyone else about a bad experience instead of telling the most important person, the business owner.
A lot of times black businesses have a hard time because some of their customers think they are entitled to a "hook up" or discount just because they are black.
Many black business owner have not been trained to run a business. Just because you bake the best cakes doesn't qualify you to open a bakery.
I work with an organization that helps provide skills and training for minority businesses. It's hard convincing some people that they need training but we are able to help a lot of people.
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Finethings
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Posted: Saturday March 19th, 2005 16:59 |
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BeaLady wrote: I make a point of supporting black businesses. I will even pay more and if the customer service isn't the best I will still patronize the business.
I have been in white establishments where I've been followed around in the store and have the salespeople assume that I can't afford a particular item base on the color of my skin. Many people will have similar experiences and still patronize these establishments but will talk bad and stop supporting a black establishment because of lesser infractions.
Many of the minority businesses don't do better because they don't know better. I try to become a regular at some black businesses and will make a point to get the know the owners and sales people. By establishing these relationships it gives me the opportunity to freely express concerns I may have about their business. Many times we will complain and tell everyone else about a bad experience instead of telling the most important person, the business owner.
A lot of times black businesses have a hard time because some of their customers think they are entitled to a "hook up" or discount just because they are black.
Many black business owner have not been trained to run a business. Just because you bake the best cakes doesn't qualify you to open a bakery.
I work with an organization that helps provide skills and training for minority businesses. It's hard convincing some people that they need training but we are able to help a lot of people.
BeaLady, a positive and welcome response, and yes I have experienced the "hook up" syndrome on at least one occassion. I welcome constructive criticism from my customers which has helped me to fashion and shape the business, which in the main, is the real purpose of criticism.
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BeaLady
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Posted: Saturday March 19th, 2005 17:16 |
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Hi Fine things.  I enjoyed reading your response as well.
Many minority businesses start off at a disadvantage because most of the businesses are first generation businesses and we don't always have those role models in our families. In my family, and in many others, the emphasis was on getting a good job with benefits. Being an entrepreneur is a totally different mindset and it could be an hinderance if we don't have that frame of reference in our life.
One example of how establishing a relationship helped a business happend some years ago. This wasn't a criticism but a suggestion. I went to a local, minority owned video store. I was a regular customer and frequently talked to the owner. I was looking for the video Daughters of the Dust. He wasn't familiar with it so he looked it up and ordered it for the store. When it came in the store I rented it. A few months later he thanked me for the suggestion because that video was one of the most rented in the store. The movie has a lot of twists so it helps to watch it a couple of times. Those extra renewals of the video made it more profitable than some of the new releases.
He appreciated it and I was glad I could help. He never did give me a hook up either. I still had to pay the late fees if my rentals were overdue but I didn't mind.
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Saida.M
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Posted: Saturday March 19th, 2005 18:19 |
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@finethings and bealady
True to say that many black businesses now seem to have bucked up their ideas and of course that is welcome.
When I wrote my first post on this thread I was talking about a time when I use to live in a very very small area. And trust, the black business had NO competition whatsoever. You would see one set up, go away and then a next one would show up - so generally they would come one at a time.
I am not about to change my report about them, because they were bad!
But I can say, now that I live somewhere much larger where there is competition between the black business, they are doing rather well - customer service wise - funny that? lol!
I applaud you for your attempts to try and help those businesses, (bealady), but is it really for customers to do that? Is it our fault they did not know how to run a business?
I really do stand by the point, they really should have an idea; but even more basic than that - dosen't it come down to manners?
How is it possible for someone to think that it is ok for them to treat us like that, without thinking there'd be a backlash to it?
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BeaLady
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Posted: Saturday March 19th, 2005 18:52 |
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Hi athaba,
I don't mean to suggest that we should continue to accept bad service and quality just because they are a minority business. I apologize if I gave that impression.
I do feel that it is better for me, as a customer, to tell the business owner about problems as opposed to going out and spreading it around town. At least give him an opportunity to correct it. No, it's not our fault that they don't know how to run their business better but if I can help I won't hesitate. I can't help it.
I do agree wholeheartedly that it's about manners. That's one thing that really bothers me about society as a whole, we've forgotten our manners. Having attitudes and being mean is fast becoming the norm. It's not just black businesses. I've had bad experiences at white stores also. I don't like being profiled and followed by security because they think I'm going to steal something. I don't like being told that a particular item "is very expensive" when the salesperson has no idea what's in my bank account. Or a salesperson who won't wait on me but will wiat on the white customers who come in after me. These types of experiences happen quite often to blacks in white establishments but we continue to patronize them. I have rarely seen a backlash to this type of treatment.
If I recommend to the owner some cheap options for accounting software that would free up his time and help him have better control of his business I feel that's the least I can do.
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BlackMatta
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Posted: Saturday March 19th, 2005 19:11 |
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Last edited on Tuesday February 28th, 2006 12:01 by
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Saida.M
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Posted: Saturday March 19th, 2005 20:05 |
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Well spotted blackmatta! 
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"One of the heads of the beast seemed to have been fatally wounded, but the wound had healed. The whole earth was amazed and followed the beast".
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Le Moor
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Posted: Saturday March 19th, 2005 20:16 |
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I wonder is it black businesses where the problem lies or is British black businesses. Maybe an american can clarify this.??
Why do i make this point. Well its not just black businesses that suffer from poor service. I feel that British customer sevice and Britsh management on the whole is an absoulote joke.
Ever been to Homebase or Wickes, national institutions, and tried asking someone for techanicl advice on a decorating method or how to to use one of their products. If not i urge you to.
Listen to this example then. I went to PC World once and there were about 10 people waiting on one guy at THE CUSTOMER SERVICES DESK. After standing for some time i addressed the guy and said "look mate cant you get some help here im get fed up with waiting. His response was " sorry mate its only me here and im the manager and you'll have to wait" Now the fact that this stupid comapny couldnt grasp the principle that by making your customers stand around too long is bad for business wasnt the worst part of their amazing actions.
A few minutes later a sandwich man walked in as they do regulary to sell lunch to the staff. Suddenly it was like bees around honey. All these assistants flew out from no-where, cued up around the sandwich man to buy their lunch. I couldnt believe what i was witnessing.
Ever been to a restuarant and felt like the emphasis was placed on them doing you a favour. In the states you get your own private waiter.
Im just skimming the surface here cos the list goes on and on and on. Im sure some of you have your own examples as well.
Everywhere i have ever worked in this country has been full of sh*t incompetant tossers in good positons. Is almost likes its a requirement for the management role. The FTSE 100 Britains top elite comapnies is littered with foreign CEOs- why? cos this country doesnt have a clue about management. Look at the football clubs they realised it long ago.
Last edited on Monday March 21st, 2005 06:50 by Le Moor
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CashMoney
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Posted: Sunday March 20th, 2005 02:50 |
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First off, meant to say black businesses( High street), not people
Second
I believe in the black businesss I had frequented up until that point, Hair shops, food shops, music shops, their is a general 'laissez-faire' who cares mentality. When I'm waitng to be served and your on your phone .I'm not gonna come on blackchat and praise you
Now, Im positively certain that black accounting firm, law frims, interior designers, tailors, consultancy would be different but as of present my expereinces of black business( High Street) on a whole are a bit beow satisfactory.
I patronise businesses as well. I buy my mixtapes from a stall in Liverpool street because I went there one time and was very impressed with their service. Trsut me, hopping to liverpool street when I know of at least 5 ohter cd shops that are closer and same price is not a fun process, but as I learned a couple of weeks ago. It has to be done
That example Athaba gave about CD shops just happened to me two weks ago. Went to get some mixtapes in Peckham and when I got there , guy is ther jamming, talking with his girl. He could see me but made no attempt to stop talking, his girl had to tell him. Then when he got round to serving me, his general demeanour ''sucked''. I ask to test the CD's, looks at me funny. Sorry but copied CD's shoudl be tested as standard, withiut question. Like a dick, I still gave him 15 worth of service but he wnt ever get a single penny from me ever again
Also wish to make somethign very clear, not just these high street black businsss that have issues. These new Iraqi/kosocan/ eastern european businesses are much worse but to talk about other minorities detracts from the issue
@ le moor. That is a good point
Last edited on Sunday March 20th, 2005 12:17 by CashMoney
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Saida.M
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Posted: Sunday March 20th, 2005 13:54 |
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BeaLady wrote: Hi athaba,
I don't mean to suggest that we should continue to accept bad service and quality just because they are a minority business. I apologize if I gave that impression.
I was just making some points BL.
What you said about talking to the owners is all good; I'd do it too IF I thought it was worth it.
But would you do if it all fell on deaf ears?
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BeaLady
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Posted: Sunday March 20th, 2005 23:33 |
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athaba,
It's worth it if they listen. If it did fall on deaf ears I would have to leave it alone and go to another business.
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LadyBridget
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Posted: Sunday April 17th, 2005 11:24 |
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All of the comments here a legitimate, and can be summed up with an old chinese proverb, "A man without a smiling face should not open a shop."
On the other hand, even those business owners that take the time to be attentive and caring to their customers constantly run into the "Willie Lynch Syndrome." The sad fact of the matter is that many blacks don't support black business because they are uncomfortable with the thought that, "they're gettiing rich off of me."
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CashMoney
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Posted: Sunday April 17th, 2005 11:31 |
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interesting@ bridget
Thats some serious schaundenfraude your alleging. I believe what you saying is very true though
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LadyBridget
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Posted: Sunday April 17th, 2005 13:16 |
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CashMoney wrote: interesting@ bridget
Thats some serious schaundenfraude your alleging. I believe what you saying is very true though
@CashMoney
I ran into a copy of this Willie Lynch speech a long time ago. Are you familiar with it?
I even thought of starting a thread to ID what I believe are definitely symptoms of this syndrome. I don't believe it is imaginary. I believe that this is one of the symptoms we as a people display every day which allows the climb up to be on the down escalator. I can ID more, can you?
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CashMoney
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Posted: Sunday April 17th, 2005 13:35 |
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@ lady, I cant to be honest but I do agree down the line with what you saying
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Valerie
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Posted: Monday April 18th, 2005 12:39 |
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Support your own race - Buy Black
Put your money back in your own community
NO one will help us if we cannot help each other
by putting the money back into our own community we will be empowered
Take example from the chinese and the asian
United we will stand - divided we will fall
World politics is to "DIVIDE AND RULE "-
LET NO ONE DIVIDE OUR BLACK COMMUNITY
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jazztalking
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Posted: Monday April 18th, 2005 22:11 |
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Sometimes I think that some black people have an anti-service gene in the same way that men are said to have an anti-shopping gene. This rastafarian who works in the asian shop next to work wouln't give me a simple cheap plastic bag to put my sandwich/orange/papers in - unless i ask him for it. Time and again I ask meekly for a bag. please. And yet i notice how,automaticallly , the same fella hands it to everyone else, with a big smile. maybe its my suit.
one day I get tetchy when he asked "would you like a bag to put all this in?" I answer "yes, what a great idea mate." His co worker laughs. He is vex now. Next time I ask for a bag as usual, he ignores me, starts serving the person behind me. I walk out of shop feeling quite stupid with fruit, food and papers in my hand.
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ChocolateCookie
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Posted: Monday May 2nd, 2005 17:13 |
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I haven't read all the replies, so my bad, if i'm repeating something. When I buying things, if possible I always try to use a black business. This is due to my personal experience, ie- Indian shopowners looking down to me because I am black. I believe many Asian people (talking generically), see black people as below them. I think all races are of the same level because we all are from one. I do try to support the black business, however they in my area seem to put that extra 15p on something etc, and although I don't see money as the issue, I understand why others will go to the alternative
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Posted: Monday May 2nd, 2005 20:24 |
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Last edited on Wednesday March 1st, 2006 20:47 by
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